Position Title:   International Customer Service Specialist  

  Department:  Sales & Customer Service  

  Reports To:   Customer Service Manager  

  Location:  Xiamen, Fujian, China 

  Employment Type:  Full-Time  

 Position Overview: 

We are seeking a proactive and detail-oriented International Customer Service Specialist to join our dynamic team. This role is pivotal in managing client relationships, ensuring seamless order processing, and delivering exceptional service to our global customers. The ideal candidate will possess strong communication skills, cultural sensitivity, and a passion for problem-solving in a fast-paced environment.  

Key Responsibilities:

1. Client Communication: Serve as the primary point of contact for international clients (email, phone, video calls), addressing inquiries, providing product information, and resolving issues promptly.  

2. Order Management: Process orders, prepare proforma invoices, track shipments, and coordinate with logistics/warehouse teams to ensure on-time delivery.  

3. Cross-Department Coordination: Collaborate with production, QC, and R&D teams to align customer requirements with company capabilities.  

4. After-Sales Support: Handle complaints, returns, and warranty claims professionally, ensuring customer satisfaction and retention.  

5. Documentation & Reporting: Maintain accurate customer records, update CRM systems, and generate reports on order statuses, client feedback, and market trends.  

6. Market Intelligence: Gather insights on client needs, competitor activities, and industry developments to support strategic decision-making.  

7. Sales Collaboration: Assist the sales team in preparing quotations, RFQs, and tender documents for new and existing accounts.  

Requirements:

- Education: Bachelor’s degree in International Business, Supply Chain Management, or related field.  

- Experience: 2+ years in customer service, preferably in manufacturing, packaging, or FMCG industries. Experience with B2B clients is a plus.  

- Language Skills: Fluency in English (written/spoken) is mandatory. Proficiency in additional languages (e.g., French, Spanish, Mandarin) is advantageous.  

- Technical Skills: Proficient in MS Office, ERP systems (e.g., SAP), and CRM tools.  

- Soft Skills: 

  - Exceptional interpersonal and cross-cultural communication abilities.  

  - Strong organizational skills with the ability to prioritize tasks under deadlines.  

  - Analytical mindset to troubleshoot logistical or quality-related challenges.  

- Mindset:Team player with a customer-centric approach and adaptability to work across time zones.  

  We Offer:

- Competitive salary + performance-based bonuses.  

- Comprehensive health insurance and retirement plans.  

- Ongoing training and career development opportunities.  

- A collaborative, innovative work environment.  

- Paid time off and flexible work arrangements.  

  How to Apply:

Submityour resume and a cover letter outlining your relevant experience to info@finecospack.com with the subject line:  

“Application: International Customer Service Specialist – [Your Name]” 

  Application Deadline:   30-June-2025

Join us in shaping the future of sustainable packaging solutions! 

Finepack is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.  

Why This Works:

- Tailors the role to the plastic packaging industry and target clients (cosmetics/food).  

- Emphasizes cross-functional collaboration and technical skills critical for manufacturing environments.  

- Highlights language skills and cultural awareness for global client management.  

- Aligns with candidates seeking growth in sustainability-driven industries.